Our Promises

We are raising the standard, and we have made some bold promises to keep us accountable for what we say. Our promises are backed by out Chilli Guarantee, which holds us accountable to our promises; no one else is doing it so we will be first.


Reseller Focused 

  • Drive sales and enquiries to our resellers
  • Regular promotions and incentives
  • Offer healthy margins
  • Ability to supply exclusive and bespoke products



Simplicity of Transaction

  • Order confirmation and order dispatched emails with invoices and courier tracking details
  • Full online order tracking on our website
  • Two-hour quote turnaround on all stocked items
  • Website live chat



Supporting the Community

  • Giving back to the community by supporting numerous charities every year
  • Reducing the use of non-recyclable packaging for our products
  • Supporting environmental impact initiatives



Proactive, Dedication Sales Support

  • Provide in-depth store training with regular visits and
  • Point of sales support including displays, brochures and product information
  • Real-time technical support for consultants and their clients



Personal & Reliable After-Sales Service

  • Free advice to help customer through any installation, maintenance or programming questions
  • Prompt resolution and communication for warranty claims and issues




Delivery Guarantee

  • Same day dispatch for all order placed by 12PM EST
  • Four conveniently located warehouses, ensuring the fastest possible delivery



Products & Warranties you can Trust

  • Products are designed and manufactured with the users’ expectations and satisfaction in mind
  • We stand by our products and offer market leading warranties providing complete peace of mind





People who Care

  • Passionate, values driven people to ensure you receive a positive experience whenever you contact our company
  • We train and invest in our people allowing them to deliver that little bit extra




Holding our promises to account

We pride ourselves on delivering that little bit extra in our service. Although we stand by our promises, we are not immune to things going wrong… we are real people.

If you feel we have not delivered on our promises, the Chilli Guarantee has you covered, offering a $100 cashback. We don’t do it because we have to but because we care.

Should we not meet our promise, simply email chilli@thermogroup.com.au